AI receptionist or human answering service?

AI receptionists answer instantly, 24/7, usually for a flat monthly fee with a minute or call allowance. Human services use trained receptionists and handle unusual or upset callers better, but usually cost more per call.

Published price examples (Australia)

• OfficeHQ (human): From A$25/month, Unknown.
• Alony (AI): A$49/month, 100 minutes.
• Johnni (AI): A$44/month, 60 minutes.
• Giday (AI): A$19/month, No minutes included.

When each fits

• Mostly routine calls (bookings, quotes, messages): AI is usually enough and cheaper.
• Sensitive, complex or high-value calls: consider a human service, or an AI service with a transfer to a person.
• Unsure: use a free trial on your real calls. 14 of the 17 providers listed publish a free trial.