AI receptionist or human answering service?

AI receptionists answer instantly, 24/7, usually for a flat monthly fee with a minute or call allowance. Human services use trained receptionists and handle unusual or upset callers better, but usually cost more per call.

Published price examples (NZ)

• KiwiAgent (AI): NZ$49/month, 100 minutes.
• KiwiCalls (AI): NZ$69/month, Up to 150 minutes.
• AutomateAI (AI): NZ$70/month, 100 inbound minutes.

When each fits

• Mostly routine calls (bookings, quotes, messages): AI is usually enough and cheaper.
• Sensitive, complex or high-value calls: consider a human service, or an AI service with a transfer to a person.
• Unsure: use a free trial on your real calls. 5 of the 10 providers listed publish a free trial.