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AI receptionist or human answering service?

AI receptionists answer instantly, 24/7, usually for a flat monthly fee with a minute or call allowance. Human services use trained receptionists and handle unusual or upset callers better, but usually cost more per call.

Published price examples (Ireland)

  • Kendlebell (human): Not published, Priced by call volume (online calculator).
  • Call Pal (human): Not published, Unknown.
  • Hey Jodie (AI): €49/month, Unlimited minutes.
  • Tenno (AI): €79/month, 300 minutes.
  • VoiceFleet (AI): €99/month, 500 minutes.

When each fits

  • Mostly routine calls (bookings, quotes, messages): AI is usually enough and cheaper.
  • Sensitive, complex or high-value calls: consider a human service, or an AI service with a transfer to a person.
  • Unsure: use a free trial on your real calls. 5 of the 8 providers listed publish a free trial.